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08/16/2013

Service Retrofit, Serviceportal 2.0

Service Retrofit, Serviceportal 2.0

With the current Service Platform 2.0, IMA provides a very effective instrument to keep the production capacity and technical availability of the machines at a constantly high level. Using the services offered on the platform also secures a sustainable increase in the lifecycle of the machines. In addition to the latest optimizations, the new Version 2.2 also offers new functions for more transparency.

The Management Cockpit is the central console for all actions on connected workcells. The graphical scheduling board allows users to instantly view current and scheduled jobs, visualized by traffic lights, for all machines connected to the network. The machines are linked in the network via the meeting point router which also allows the integration of workcells governed by their own specific remote maintenance system. Quick links via tabs allow for fast access to other tasks such as creation and management of the new list of personnel. It contains the names of those employees the IMA Service team can contact fast and directly whenever required. Maintenance plans are now easier to optimize, they can more easily be provided with certain criteria, and filter functions allow the output to be filtered. The user can create and manage his own specific maintenance instructions for units built at his premises or supplied by external manufacturers.

Management of spare parts store and integration of your own maintenance organization are two other functions that can increase the efficiency of the processing plants still further: The management tool is specifically suited to the requirements of consignment stocks. Inventory management with booking in and out of parts and creation of accompanying papers, of return delivery notes and of material orders can be carried out with this tool. Your own maintenance organisation as well as IMA can be integrated in the ticket system. Maintenance support is now also available for other fields of operation; notification, planning, scheduling, execution and management can thus be integrated in a consistent and proven scheme.